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Terms of Service

Please read these terms carefully before using our services or making a purchase.

Important: By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the setuphelpdesk website and services operated by [Your Company Name] ("we," "us," or "our"). By accessing or using our services, you agree to be legally bound by these Terms and our Privacy Policy.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new Terms.

2. Description of Services

setuphelpdesk is an authorized reseller of Software Office products and related software. Our services include:

  • Sale of genuine Software Office licenses and subscriptions
  • Digital delivery of product keys and download links
  • Customer support for purchased products
  • Installation guidance and technical assistance
  • Account management services

3. Eligibility and Account Registration

Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

Account Registration

To make purchases, you may need to create an account. You are responsible for:

  • Providing accurate and complete registration information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Product Information and Pricing

Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However:

  • Product information is subject to change without notice
  • We do not warrant that product descriptions are error-free
  • Colors, features, and specifications may vary from images shown
  • Software may change product features or discontinue products

Pricing

All prices are displayed in USD and are subject to change without notice. Prices include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors and cancel orders with incorrect pricing.

5. Orders and Payment

Order Process

When you place an order:

  • You make an offer to purchase the selected products
  • We may accept or decline your order at our discretion
  • Order confirmation constitutes acceptance of your offer
  • A contract is formed upon our acceptance of your order

Payment Terms

Payment is required at the time of order. We accept:

  • Major credit cards (Visa, MasterCard, American Express)
  • PayPal and other authorized payment methods
  • Business checks for qualified business customers

All payments are processed securely through encrypted payment gateways.

6. Digital Product Delivery

Most of our products are delivered digitally:

  • Product Keys: Delivered via email within 24 hours of payment confirmation
  • Download Links: Provided for software downloads from Software or authorized sources
  • Installation Instructions: Included with your purchase
  • License Documentation: Provided for record-keeping purposes

You are responsible for downloading and installing software within the specified timeframe.

7. Refund and Return Policy

Digital Products

Due to the nature of digital products, refunds are generally not available once product keys are delivered. However, refunds may be considered in the following circumstances:

  • Product key is invalid or non-functional
  • Wrong product was delivered
  • Technical issues prevent product activation
  • Duplicate purchase made in error

Refund Process

To request a refund:

  • Contact us within 30 days of purchase
  • Provide order number and reason for refund
  • Allow 5-10 business days for processing
  • Refunds will be issued to the original payment method

8. User Responsibilities and Prohibited Uses

Permitted Uses

You may use our website and services only for lawful purposes and in accordance with these Terms.

Prohibited Uses

You agree not to:

  • Use our services for any illegal or unauthorized purpose
  • Resell, distribute, or share product keys without authorization
  • Attempt to circumvent security measures or access restrictions
  • Use automated systems to access our website without permission
  • Interfere with or disrupt our services or servers
  • Impersonate another person or entity
  • Submit false or misleading information

9. Software License Terms

All Software products are subject to Software's Software License Terms and Services Agreement. By purchasing Software products through our service:

  • You agree to comply with Software's license terms
  • You acknowledge that we are not responsible for Software's licensing decisions
  • You understand that Software may change license terms at any time
  • You agree to use products only as permitted by Software

10. Intellectual Property

All content on our website, including text, graphics, logos, and software, is protected by intellectual property laws:

  • Software trademarks and copyrights belong to Software Corporation
  • Our website content and design are owned by us or our licensors
  • You may not reproduce, distribute, or create derivative works without permission
  • Product names and descriptions are used under license from Software

11. Disclaimers and Limitation of Liability

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability and fitness for a particular purpose
  • Non-infringement of third-party rights
  • Uninterrupted or error-free service
  • Accuracy or completeness of information

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim related to our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless setuphelpdesk and its employees, directors, and agents from any claims, damages, or expenses arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your misuse of Software products or licenses

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

  • Violation of these Terms
  • Fraudulent or illegal activity
  • Abuse of our services or staff
  • Non-payment of fees

Upon termination, your right to use our services will cease immediately, but these Terms will remain in effect as applicable.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising from these Terms or our services shall be resolved in the courts of [Your Jurisdiction].

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: support@setuphelpdesk.com

Last Updated: June 2025

setuphelpdesk

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