Refund Policy
Your satisfaction is our priority. Learn about our refund and return policies.
Overview
SetupHelpDesk is committed to providing high-quality Microsoft Office guides, tutorials, and educational resources. We understand that sometimes our products may not meet your expectations. This refund policy outlines the terms and conditions for refunds and returns of our digital products and services.
All refund requests must be submitted within 30 days of purchase. Refunds are processed within 5-7 business days after approval.
Eligible for Refunds
- Digital Guides & Courses: All premium installation guides, Excel tutorials, and complete courses
- Technical Issues: Products that cannot be downloaded or accessed due to technical problems
- Duplicate Purchases: Accidental duplicate purchases of the same product
- Incomplete Content: Products that are significantly different from what was advertised
Not Eligible for Refunds
- Free Resources: Any free downloads, tips, or resources provided at no cost
- Used Content: Products that have been downloaded, accessed, or used extensively
- Change of Mind: Refunds requested simply because you changed your mind after using the product
- Compatibility Issues: Issues related to your device or software compatibility (we provide system requirements)
- Time Expired: Requests made after the 30-day refund period
Refund Timeline
Day 1-30
Submit refund request within 30 days of purchase
Review Period
We review your request within 2-3 business days
Approval
If approved, refund is processed immediately
Payment Return
Funds appear in your account within 5-7 business days
How to Request a Refund
Contact Support
Email us at support@SetupHelpDesk.com with your refund request
Provide Details
Include your order number, purchase date, and reason for the refund request
Review Process
Our team will review your request and respond within 2-3 business days
Refund Processing
If approved, your refund will be processed and returned to your original payment method
Refund Methods
PayPal
Refunds are processed back to your PayPal account within 3-5 business days
Credit/Debit Cards
Refunds appear on your statement within 5-7 business days, depending on your bank
Stripe Payments
Processed through Stripe and returned to your original payment method
Important Exceptions
Technical Support
Before requesting a refund, please contact our technical support team. Many issues can be resolved quickly.
Partial Refunds
In some cases, we may offer partial refunds for products that have been partially used or accessed.
Account Suspension
Refunds may be denied if your account has been suspended for violations of our terms of service.
Contact Information
Live Chat
Available on our website
Instant responseFrequently Asked Questions
Can I get a refund for a free download?
No, free downloads and resources are not eligible for refunds as they are provided at no cost.
What if I can't download the product?
Contact our technical support team first. If the issue cannot be resolved, you may be eligible for a refund.
How long does it take to receive my refund?
Refunds are processed within 5-7 business days, depending on your payment method and bank processing times.
Can I exchange one product for another?
We do not offer direct exchanges, but you can request a refund and then purchase the desired product separately.